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Lost package?

Posting this here as it is related to lolita. I ordered a Sugary Carnival replica from DoL through Qutieland back in July. It took forever for the dress to be finished and shipped out but finally last month they shipped it. It was sent on November 12th and arrived at USJFKA sorting center on November 21st. The package was shipped through EMS. Well I haven't gotten any other tracking information. The status page still says the package has arrived at the sorting center in USJFKA, never said it was handed over to customs or anything else. I am so worried that it is long lost. Has anyone had something similar happen? Is there anything I can do? Help?
     

Dreaming of elegance

Hello~ I hope everyone is well. I would like to introduce myself. My name is Rebecca and I am 18 years old. I have been in to lolita for 2 years now, but only recently have I decided to make it a larger part of my life. I'm trying to save up for some new clothing and hope to get some money by selling a few items I have that I don't want anymore. <3

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